Support

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Frequently Asked Questions

How do I create a custom soundscape?

Use the AI-Powered Sound Mixing feature to select and layer different natural sounds. The AI will provide recommendations based on your preferences and mood.

Can I use the app offline?

Some features are available offline, but full functionality requires an internet connection for AI-powered features and cloud sync.

How do I cancel my subscription?

You can cancel your subscription at any time through your device's app store settings (iOS App Store or Google Play Store). Your subscription will remain active until the end of the current billing period.

Is my data secure?

Yes, we take data security seriously. Your data is encrypted and stored securely using Supabase. Please review our Privacy Policy for more details.

How do I reset my password?

Use the "Forgot Password" option on the login screen, or contact us at support@stillkoi.app for assistance.

Prefer to email us directly?

support@stillkoi.app